Refund and Returns Policy

Effective Date: November 1, 2024

Welcome to Velvess! We are dedicated to offering high-quality silk and satin products, ensuring your satisfaction with every purchase. If you’re not completely satisfied, our Refund and Returns Policy is here to guide you through the process of returns, refunds, and applicable conditions.

For assistance, feel free to reach out to our customer support team at [email protected].

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as received.

• Returns must be initiated within 14 days from the delivery date of the item.

• For hygiene and safety reasons, certain items are non-returnable (e.g., opened bedding, pillowcases, or other fabric items), unless they are defective or damaged upon delivery.

2. Return Process

Follow these steps to return an item:

1. Contact Us: Email [email protected] with your order number, reason for return, and any supporting details (e.g., photos of damage, if applicable).

2. Receive Authorization: Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3. Pack and Ship: Securely package the item with all original accessories, manuals, and any promotional items. Label the package clearly with the RMA number and ship it to the address provided.

Note: Customers are responsible for return shipping costs unless the item was received damaged or defective.

3. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

• Original Payment Method: Refunds will be issued to your original payment method within 7-10 business days.

• Partial Refunds: In some cases, such as items returned in non-original condition or beyond the eligible period, a partial refund may be issued at our discretion.

Non-Refundable Items:

• Gift cards

• Shipping charges, unless the item was received damaged or defective

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Once the issue is verified, we will offer:

• A replacement item

• A full refund, including any shipping costs

5. Exchanges

We accept exchanges only for defective or damaged items. To request an exchange, email [email protected] with the details of the issue, and we will guide you through the process.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item was damaged or defective upon receipt.

• An incorrect item was shipped to you.

7. Contact Information

If you have any questions or need further assistance, please contact us:

• Email: [email protected]

• Address: COMMERCESPHERE INC., 254 Chapman Rd, Ste 208 #19674, Newark, Delaware 19702

By purchasing from Velvess, you agree to our Refund and Returns Policy. Thank you for choosing Velvess—we’re committed to ensuring your satisfaction and providing a seamless shopping experience!we will receive your returned item.