Refund and Returns Policy

Effective Date: November 1, 2024

Welcome to Velvess! We strive to provide quality silk and satin products and ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy for guidance on how to initiate a return, refund eligibility, and applicable conditions.

For any inquiries, our customer support team is here to help at [email protected].

---

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition in which it was received.
• Returns must be initiated within 30 days from the date of purchase.

Please note that some items, due to hygiene and safety reasons, are non-returnable. These include opened bedding, pillowcases, and other fabric items, unless they are defective or damaged upon receipt.

2. Return Process

If you wish to return an item, please follow these steps:

1. Contact Us: Email [email protected] with your order number, reason for return, and any relevant details (e.g., photos of damage if applicable).
2. Receive Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack and Ship: Securely package the item, including all accessories, manuals, and any promotional items. Clearly label the package with the RMA number and ship it to the address provided in the instructions.

Note: Customers are responsible for the return shipping costs unless the item was received damaged or defective.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Original Payment Method: Refunds will be applied to your original payment method within 7-10 business days.
• Partial Refunds: In some cases (e.g., if the item is not in its original condition or if it’s returned beyond the eligible time period), a partial refund may be granted at our discretion.

Non-Refundable Items

• Gift cards
• Shipping charges, unless the item was received damaged or defective

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will provide a replacement or a full refund, including any shipping costs, upon verification of the issue.

5. Exchanges

Exchanges are accepted for defective or damaged items only. To request an exchange, contact [email protected] with the details of the issue. We will guide you through the process and ensure a quick resolution.

6. Return Shipping Costs

Customers are responsible for paying return shipping costs unless:

• The item arrived damaged or defective.
• We shipped an incorrect item.

7. Contact Information

If you have questions or need further assistance, feel free to reach out to us:

• Email: [email protected]
• Address: COMMERCESPHERE INC., 254 Chapman Rd, Ste 208 #19674, Newark, Delaware 19702

---

By purchasing from Velvess, you agree to this Refund and Returns Policy. We appreciate your business and are committed to making your shopping experience enjoyable and satisfying. Thank you for choosing Velvess!