Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to velvess@velvess.com.
- All
- Refund
- Delivery
- Shipping & Returns
- Payment
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Refund
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Sale items are eligible for refunds only if they are defective or damaged upon receipt.
Refunds will be credited to your original payment method (e.g., credit card, PayPal).
Delivery
Delivery times vary by location but typically range from 5–13 business days for standard shipping.
Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
If your order is delayed, contact us at support@velvess.com with your order number for assistance.
Shipping & Returns
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
To start a return, email us at support@velvess.com with your order number and reason for return. We’ll guide you through the process.
Due to hygiene reasons, opened bedding, pillowcases, and fabric items cannot be returned unless defective or damaged.
Payment
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, we use industry-standard encryption to protect your payment details during transactions.
Currently, we do not offer installment payments, but we’re exploring this option for future updates.
